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Sharpening Service Shipping Instructions
Dealers/Customers with multiple knives need to submit individual tickets for each knife. We can track your knife by the assigned ticket number. If sending numerous knives, place all knives in one box. Please write each ticket# on the outside of the shipping box. Below are some key p...
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How to tell if my knife is a counterfeit
Check out: https://youtu.be/Sv5J4_amTpI
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Can you ship the knife directly to me?
We can ship knives directly to customers with a street address. We can not ship to PO Boxes. Please keep in mind that we use signature-required shipping.
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How do I know the status of my order?
Upon receiving your order, expect an email with confirmation that your order has been submitted. You will not be charged until your knife is built and ready to ship. Once your card has been charged 3-5 business days expect an email from UPS with tracking information once your knife has shippe...
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What knives are available in the program?
KNIFE LIST FOR SERVICE PERSONNEL PROGRAM ADD SHIPPING 123-1UMST UT T/E BLK TACT STD UMST $227.00 123-2UMST UT T/E BLK TACT P/S UMST $233.00 123-3UMST UT T/E BLK TACT F/S UMST $238.00 123-10LEO UT T/E STWSH STD LEO $217.00 ...
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How long will the delivery take?
Typically, your package should reach you within 3-10 business days of placing an order.
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I need a copy of my invoice for my order. How do I go about with it?
We ship all packages with an invoice placed on the side of the shipping box.
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I turned my knife in for repair and was told it was a counterfeit. Now what?
If upon arrival we determine your knife is counterfeit, we can return the knife to you, but we will first have to remove all the Microtech markings. Additionally, we do require a payment of $25 to cover return shipping, as this is not under the usual warranty for authentic repairs.
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My recently purchased knife is fading color / paint.
You will need to submit a ticket on the Support Portal. When submitting a ticket please attach photos of the knife, front and back fully deployed.
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