Recent articles

• Troubleshooting Guide for OTF Knife Deployment Issues
  All of our OTF knives (excluding the Halo) come with a safety feature to stop them when they come in contact with anything while deployed. I would recommend trying to troubleshoot the knife first.  You can try the following: 1) holding the chassis firmly and flicking your wrist, and it shou...
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• Warranty Shipping Instructions
  Dealers/Customers with multiple knives should submit individual tickets for each knife.   When sending multiple knives, place them all in one box and clearly write EACH ticket number on the outside of the shipping box.   Key Points for Sending Your Knife:   - Avoid using envelopes as they ...
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• Sharpening Service Shipping Instructions
  For Dealers/Customers with multiple knives, please submit individual tickets for each knife. We can track your knife by the assigned RA/ticket number. If sending numerous knives, place all knives in one box and write each ticket number on the outside of the shipping box.   Here are some ke...
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• Do I qualify for the Service Personnel Program?
  The Service Personnel Program is offered to all law enforcement, United States Armed Forces, and First Responder service personnel (active or veteran/retired).  
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• Is your showroom open to the public?
  No, our showroom is currently closed. **All sales are final. No exchanges or refunds**
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• Service Personnel Program Order Timeline
  Sign up for the program here. Upon receiving approval email, follow the instructions given by your sales representative to place order.  Receive order confirmation email. You will be charged once the knife is ready to ship. Expect an email from UPS with Tracking Information. 
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• What is the turnaround time for a knife order?
  Turn around for group orders is 4-8 weeks, from time of order to shipment. For single orders, turn around time can be 1-2 weeks depending on inventory availability.   
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• File Requirements for Laser Work
  We do not currently offer custom lasering on Service Personnel Program orders. If you have an outstanding order placed prior to April 2023 that involves custom lasering, please reach out to our Sales Rep for more information. 
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• Can I customize my knife with lasering?
  We do not currently offer custom lasering on Service Personnel Program orders. If you have an outstanding order placed prior to April 2023 that involves custom lasering, please reach out to our Sales Rep for more information. 
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