Submit a ticket

Recent articles

  • What knives are available in the program?
    To see our core lineup of available knives in the Service Personnel Program, head here. Our Service Personnel Discount only applies to knives available within the program.   We do occasionally offer additional knives in the program based on availability.  You can see our most current l...
    See article
  • Warranty Shipping Instructions
    *ALL CUSTOMERS MUST CREATE A SUPPORT TICKET FOR THEIR KNIFE PRIOR TO SENDING IT IN* Dealers or Customers with multiple knives need to submit individual tickets for each knife.  PLEASE NOTE THAT IT MAY TAKE US UP TO 5 BUSINESS DAYS FROM TIME OF DELIVERY TO CHECK-IN EACH KNIFE. All knives ...
    See article
  • Sharpening Service Shipping Instructions
    *ALL CUSTOMERS MUST CREATE A SUPPORT TICKET FOR THEIR KNIFE PRIOR TO SENDING IT IN*  Dealers or Customers with multiple knives need to submit individual tickets for each knife.  PLEASE NOTE THAT IT MAY TAKE US UP TO 5 BUSINESS DAYS FROM TIME OF DELIVERY TO CHECK-IN EACH KNIFE.  We off...
    See article
  • How can I get a proprietary tool/bit for my knife?
    Microtech has released an official Tool Kit, available for sale through our Authorized Dealers. Learn more here. If your knife ever has an issue, you may also send it in to be serviced by one of our technicians. Our warranty service is put in place so that our customers do not have to worry ...
    See article
  • Service Personnel Program Order Timeline
    Sign up for the program here. Upon receiving an approval email, reply with your order. Receive an Order Confirmation email. Knife will be built to order and charged before shipping. Expect an email from UPS with tracking information.
    See article
  • Can I customize my knife with lasering?
    We do offer custom lasering on new knife orders.  We do not laser pre-owned knives. Laser placement:  On Ultratechs, lasering is placed on the back side of the chassis opposite the logo. On Folding knives (such as the LUDT) lasering is placed on the blade opposite the logo. Lasering o...
    See article
  • How much does shipping cost?
    Shipping costs $18 USD. Our shipping includes insurance and tracking, and has signature-required delivery. If you order multiple knives, they may ship separately and incur separate shipping charges due to knives being built to order. In that event, your first knife will be shipped to you and y...
    See article
  • What is the pricing on knives in the program?
    The knives in the program are at a 40% discount from retail prices.  Here is a current list of available knives and their prices: 123-1UMST BLACK ULTRATECH TANTO NON-SERRATED $203 + SHIPPING   123-2UMST BLACK ULTRATECH TANTO PARTIALLY SERRATED $203 + SHIPPING   123-10LEO BLUE ULTRATECH...
    See article
  • How do I know the status of my order?
    Upon receiving your order, expect an email with confirmation that your order has been submitted. You will not be charged until your knife is built and ready to ship.  Expect an email from UPS with tracking information once your knife has shipped. Please keep in mind that we ship knives with s...
    See article