Recent articles

• Service Personnel Program Order Timeline
  Sign up for the program here. Upon receiving approval email, follow the instructions given by your sales representative to place order.  Receive order confirmation email. You will be charged once the knife is ready to ship. Expect an email from UPS with Tracking Information. 
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• What is the turnaround time for a knife order?
  Turn around for group orders is 4-8 weeks, from time of order to shipment. For single orders, turn around time can be 1-2 weeks depending on inventory availability.   
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• File Requirements for Laser Work
  We do not currently offer custom lasering on Service Personnel Program orders. If you have an outstanding order placed prior to April 2023 that involves custom lasering, please reach out to our Sales Rep for more information. 
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• Can I customize my knife with lasering?
  We do not currently offer custom lasering on Service Personnel Program orders. If you have an outstanding order placed prior to April 2023 that involves custom lasering, please reach out to our Sales Rep for more information. 
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• Warranty Shipping Instructions
  Dealers/Customers with multiple knives need to submit individual tickets for each knife.   We can track your knife by the assigned ticket number. If sending numerous knives, place all knives in one box. Please write each ticket# on the outside of the shipping box.      Below are some key p...
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• Sharpening Service Shipping Instructions
  Dealers/Customers with multiple knives need to submit individual tickets for each knife.   We can track your knife by the assigned ticket number. If sending numerous knives, place all knives in one box. Please write each ticket# on the outside of the shipping box.      Below are some key p...
  See article