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OUR SUPPORT SYSTEM

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Recent articles

  • Sharpening Service Shipping Instructions
    *ALL CUSTOMERS MUST CREATE A SUPPORT TICKET FOR THEIR KNIFE PRIOR TO SENDING IT IN.*   Dealers or Customers with multiple knives need to submit individual tickets for each knife.   PLEASE NOTE THAT IT MAY TAKE US UP TO 5 BUSINESS DAYS FROM THE TIME OF DELIVERY TO CHECK IN E...
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  • Warranty Shipping Instructions
    *ALL CUSTOMERS MUST CREATE A SUPPORT TICKET FOR THEIR KNIFE PRIOR TO SENDING IT IN* Dealers or Customers with multiple knives need to submit individual tickets for each knife.   PLEASE NOTE THAT IT MAY TAKE US UP TO 5 BUSINESS DAYS FROM THE TIME OF DELIVERY TO CHECK-IN EACH KNIFE. ...
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  • Service Personnel Program Order Timeline
    Sign up for the program here. Upon receiving an approval email, reply with your order. Receive an Order Confirmation email. Knife will be built to order and charged before shipping. Expect an email from UPS with tracking information.
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  • File Requirements for Laser Work
    Files submitted for laser work (graphics or logos) should be a minimum of 300 DPI high resolution. An Illustrator EPS or vector file is the preferred format. Each laser work request is reviewed before approval. Very detailed and complex designs may not be approved and should be avoided. They...
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  • Can I customize my knife with lasering?
    We do offer custom lasering on new Service Personnel knife orders. We do not laser pre-owned knives. Laser placement:  On Ultratechs, lasering is placed on the back side of the chassis opposite the logo. On Folding knives (such as the LUDT) lasering is placed on the blade opposite the log...
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  • How much does shipping cost?
    Shipping costs $18 USD. Our shipping includes insurance and tracking, and has signature-required delivery. If you order multiple knives, they may ship separately and incur separate shipping charges due to knives being built to order. In that event, your first knife will be shipped to you and y...
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