SUBMIT SUPPORT RA TICKET

OUR SUPPORT SYSTEM

Our in-house experts are standing by to solve your support issues during normal business hours.

Recent articles

  • Is your showroom open to the public?
    No, our showroom is currently closed. **All sales are final. No exchanges or refunds**
    See article
  • Warranty Shipping Instructions
    Dealers/Customers with multiple knives must submit individual tickets for each knife.   When sending multiple knives, place them all in one box and clearly write EACH ticket number on the outside of the shipping box.   Key Points for Sending Your Knife:   - Avoid using envelopes as they ca...
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  • Service Personnel Program Order Timeline
    Sign up for the program here. Upon receiving approval email, follow the instructions given by your sales representative to place order.  Receive order confirmation email. You will be charged once the knife is ready to ship. Expect an email from UPS with Tracking Information. 
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  • What is the turnaround time for a knife order?
    Turn around for group orders is 4-8 weeks, from time of order to shipment. For single orders, turn around time can be 1-2 weeks depending on inventory availability.   
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  • File Requirements for Laser Work
    We do not currently offer custom lasering on Service Personnel Program orders. If you have an outstanding order placed prior to April 2023 that involves custom lasering, please reach out to our Sales Rep for more information. 
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  • Can I customize my knife with lasering?
    We do not currently offer custom lasering on Service Personnel Program orders. If you have an outstanding order placed prior to April 2023 that involves custom lasering, please reach out to our Sales Rep for more information. 
    See article