*ALL CUSTOMERS MUST CREATE A SUPPORT TICKET FOR THEIR KNIFE PRIOR TO SENDING IT IN*
Dealers or Customers with multiple knives need to submit individual tickets for each knife.
PLEASE NOTE THAT IT MAY TAKE US UP TO 5 BUSINESS DAYS FROM TIME OF DELIVERY TO CHECK-IN EACH KNIFE.
All knives sent in for warranty work will be cleaned inside and out, oiled, and sharpened complementary.
Below are some key points & instructions to review prior to sending in your knife:
Please refrain from using envelopes to send your knife
Please avoid USPS shipping
Please mark the Ticket# clearly on the box
Please include a letter with information inside your box:
Please send your knife to the following address:
Please review our HAZMAT Policy for sending knives with blood:
Envelopes are easier to tear & damage and can increase the risk of your knife being lost during transit. Please package your knife in a well-padded box, covering any exposed blade.
We recommend using carriers like UPS or FedEx due to the reliability of having tracking information.
We identify your knife the moment it arrives at our shipping department with the Ticket#. Please mark it on the exterior of the box to avoid return issues.
Please describe your issue briefly, and include your name & return shipping address.
321 Fanning Fields Rd.
Mills River, NC 28759
For the safety of our employees, please do not send in a knife which contains blood. We are required to implement HAZMAT protocols for a $100 fee. Keep this in mind prior to sending your knife – otherwise, it will be returned.
Your knife may have a voided warranty or out-of-warranty damage
Shipping and carrying laws are different – be informed!
Our knives require signature pick-up
You will receive tracking information from UPS directly
as soon as your knife ships
We are currently servicing knives within 4-6 weeks. (case by case) This is due to the volume of warranty claims, as well as being in season. Please keep in mind custom knives (and 90’s & early 00’s Microtechs) go to our veteran technicians that build them for repairs, which can increase the lead time to 2 months or longer. Thank you for your patience!
Should the repair department determine your warranty has been voided – or that damage is not covered under warranty (please see the limited warranty information that accompanied your knife at the time of purchase) you will be contacted for payment prior to completing services.
We can ship to any state, but please refer to your state laws and be sure you are informed about carrying laws in your current state. It is your responsibility to be well informed. This information excludes distributors, dealers, active military & law enforcement.
Please be sure that a signee is available at the time of delivery. Otherwise, the knife will be returned to our facility. Please refer to your tracking number to coordinate a time.
Please keep in mind the turn-around indicator is the clearest estimate of when your knife will ship – so please refer to the lead time provided.
If the lead time has passed, reach out at that time.
The moment the knife ships, UPS will email you tracking information.
*Please note, if upon receival we determine your knife is counterfeit, we can return the knife to you but we will first have to remove all the Microtech markings. Additionally, we do require a payment of $15 to cover return shipping, as this is not under the usual warranty for authentic repairs.*