For Dealers/Customers with multiple knives, please submit individual tickets for each knife.

We can track your knife by the assigned RA/ticket number. If sending numerous knives, place all knives in one box and write each ticket number on the outside of the shipping box.


Here are some key points and instructions for sending your knife:


- We offer a complete care service for Microtech customers for $30, which includes opening the chassis, cleaning the interior, oiling, reassembly, exterior cleaning, and sharpening. Reprofiling a broken blade tip costs $40. Please enclose a check or money order payable to Microtech Knives.


- Please avoid using envelopes to send your knife, as they can tear easily. Use a well-padded box to minimize the risk of damage or loss during transit.


- Use UPS or FedEx for shipping to ensure tracking of all packages.


- Clearly mark the ticket number on the box to facilitate identification upon arrival at our shipping department. Write your ticket number on the exterior of the box to avoid return issues.


- Include the email with your assigned RA/Ticket number received from FRESH DESK.


- Send your knife to M.K. RA Dept. 221 Old Hendersonville Rd. Fletcher, NC 28732.


- Please review our HAZMAT Policy for sending knives with blood.


- Disassembling your knife voids your LIMITED LIFETIME WARRANTY.


- We are currently servicing production knives within 4-8 weeks (case by case), based on the current volume of warranty claims. Older & Custom knives are not included in this time frame.


- If your warranty has been voided or the damage is not covered under warranty, you will be contacted for payment prior to completing services.


- Please be aware of your state laws regarding knife carrying.


- Ensure a signee is available at the time of delivery, or the knife will be returned to our facility.


- Refer to the provided lead time for the estimated shipping date. If the lead time has passed, reach out for an update.


- Once the knife ships, UPS will email you tracking information.


- Counterfeit knives will be returned after removing all MICROTECH markings. A payment of $35 is required to cover return shipping for counterfeit knives, as they are not covered under the usual warranty for authentic repairs.